Thank you for your patience and support as we all navigate the uncharted waters of the COVID-19 virus. The city’s emergency operations team is meeting frequently as this situation changes rapidly, and we are working to keep you informed of our ever-changing environment.
We are taking our lead from reliable medical sources (Centers for Disease Control, Minnesota Department of Health and Carver County Public Health, among others) as we discuss and determine how best to protect our staff, our families and our community while continuing to provide vital city services. All our actions are intended to mitigate the spread of COVID-19, based on the most recent medical guidelines.
Temporary Closure of City Hall
Effective at 6 am on Friday, March 20, city hall will be closed to the public until April 1 with some very limited exceptions. On Monday, the Victoria Recreation Center and other city facilities were temporarily closed to non-city employees.
In taking this action, we join an increasing number of metro jurisdictions—including Burnsville, Carver, Carver County, Chanhassen, Chaska, Golden Valley, Prior Lake, St. Louis Park and others--closing their public facilities.
Critical Services Continue
We will continue to provide vital city services—clean drinking water, flushing toilets, emergency route snowplowing and public safety response–in addition to conducting other standard business through the phone or online.
Limiting Non-Essential Services
We will continue to provide most of our standard city services via phone or online. Utility bill payments, building permit applications, public meeting agendas and video, and more is available 24/7 at www.ci.victoria.mn.us. You can also contact city employees online or via phone during regular business hours, Monday–Friday, 8 am-4:30 pm.
We will continue to provide building inspections for new construction and for life/safety issues. We are temporarily delaying non-essential residential inspections such as change-outs of furnaces, air conditioning units, water heaters and water softeners.
We will continue to provide sprinkler and fire alarm inspections.
We will continue to perform essential water and sewer repairs; non-essential repairs will be postponed. Do not flush “disposable” wipes, rags or paper towels, which can cause blockages.
We will provide very limited in-person services at city hall. At this time, that includes accepting deliveries and allowing contractors to pick up water meters or building permits by appointment only.
For questions about how to access city services online or determine if your service is available, contact city employees online or via phone during regular business hours, Monday–Friday, 8 am-4:30 pm.
City Council & Committee Meetings Going Electronic
For the next several weeks, it is anticipated that some or all members of the city council and committees will participate in meetings by telephone and/or web conference pursuant to Minnesota Statutes, Section 13D.021, rather than in-person at the city council’s regular meeting place at Victoria City Hall, 1670 Stieger Lake Lane, Victoria, Minnesota.
To help ensure an open public process, we will be making accommodations for the public to continue view meetings live online at https://victoria.civicweb.net/Portal and on Mediacom Channel 8, as well as be able to participate via phone or online comment.
Members of the public wishing only to watch the meetings are asked to use the link above. Those who desire to give input or testimony during the meeting may do so by calling into a conference line. Conference call-in phone numbers will be provided with agendas as they are posted. To receive email or text notifications about upcoming council and/or committee meetings, go to Notify Me and select your notification preferences.
We will also be publishing a link to an online form to provide electronic feedback prior to meetings.
Mediacom Internet Access Extended
Mediacom Communications announced a series of company initiatives directed at helping American families address work, education and health care challenges created by the Coronavirus pandemic. Initiatives include increasing internet speed, extending new customer pricing, and providing limited duration complementary access. Mediacom Announces Initiatives to Combat Coronavirus (PDF)
Keeping You Informed
As of this minute…
We cannot state this enough--thank you for your continued diligence in helping reduce the spread of COVID-19 and for your patience as situations and expectations change and evolve rapidly. We are all in this together, and we will get through this together. We know our residents and businesses have come to expect a high level of service from their city, and we intend to work to meet those expectations as this situation continues to evolve.